Refund Policy

Last updated: October 29, 2026

This policy explains how refunds work for services bought from Nextshift Labs LLC (“Nextshift Labs”, “we”, “us”). Because we sell custom professional services, refunds depend on how much work has been done.

1. Before work starts

If you cancel a project before work begins, we refund 100% of any deposit or prepayment.

2. Fixed-price projects

• Each milestone is invoiced and delivered separately.
• If you cancel during a milestone, we refund the part of the payment for that milestone that has not yet been worked on, based on time spent.
• Milestones that you have accepted, or that were delivered and not disputed within 14 days, are not refundable.

3. Monthly retainers

Retainers are billed monthly in advance and can be cancelled with 30 days' notice. Paid months are not refundable, but unused hours in the final month can be used until the end of that month.

4. Quality issues

If a deliverable does not match the agreed scope, tell us within 30 days of delivery. We will fix it at no cost. If we cannot fix it, we will refund the fee paid for that deliverable.

5. Third-party costs

Costs paid to third parties for your project (for example software licenses, API usage or app store fees) are not refundable by us.

6. How to request a refund

Email info@nextshiftlabs.si with your company name, invoice number and the reason. We reply within 5 business days. Approved refunds are sent to the original payment method within 10 business days.

7. Disputes

Please contact us before opening a chargeback. Most issues can be solved quickly by email.